Your AI team for taking care of every customer.

Interested person: The most important thing is that it fits my budget.

Prisma: Understood: budget comes first. I’ll keep that context for the conversation and pass your preference for Thursday to Milky.

Milky: Prisma passed your context to me. This example’s fictional calendar has an option on Thursday at 10:30 to discuss the options and your budget. It’s a proposal; nothing is booked yet.

A handoff to an adviser would only be assigned once a person accepts it. This example checks no calendar.

Interested person: I want to understand the differences and choose what works best for me.

Prisma: Then the conversation should help you compare, without assuming a decision. I’ll pass that interest and your preference for Thursday to Milky.

Milky: I received your interest in comparing the options. This example’s fictional calendar shows Thursday at 10:30. That would be a proposed time for the conversation, without making a booking or assuming a choice.

A handoff to an adviser would only be assigned once a person accepts it. This example checks no calendar.

Customer: I’d like to know what’s happening with the missing shipment.

Aura: The missing part of your order is still being prepared and doesn’t have a confirmed delivery date yet. I included that question in the review so the team can clarify what’s still pending.

Aura: I’ve kept the shipment status and your question together. While we wait for the team’s response, I can help you go over the order details. Once we have a confirmed date, I’ll let you know.

This example creates no real follow-up and guarantees no date. The team hasn’t accepted the case yet.

Customer: I’d like a person to consider compensation for what happened.

Aura: I understand. I’ve added your compensation request alongside what happened and yesterday’s inquiry. That way, you won’t have to start over when a person reviews the case.

Aura: The review has been requested; a person still needs to accept the case and decide on compensation. In the meantime, I can keep helping you with your order’s status.

This example assigns the case to no one and grants no compensation.

Your team: Let’s start with people who need a later time.

Nova: I found messages like ‘I can only come after work’, followed by morning options. I put together a proposal to try a later time, if the team has capacity.

Nova: The proposal is ready for the team to decide whether it can offer that time. If approved, we can see whether interested people choose it before keeping it. For now, the calendar stays the same.

No trial has started and no increase in bookings is promised.

Your team: I’d like to understand which pricing questions go unanswered.

Nova: I found questions like ‘What does the lower-priced option include?’ and ‘What’s different between the two?’ I prepared a draft comparing what’s included, the price and the differences, using the company’s approved information.

Nova: The proposal is to use that comparison when answering questions, before offering an appointment. I’ve marked the missing details so the team can complete and review the reply.

This example sends no replies. With approved information, the Lumys could handle routine questions without approval for every message.