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Start with the relationship you want to improve.

These illustrations explain the proposed journeys. They do not simulate a live agent, connect a channel or represent a real customer case.

How the Lumys help, before and after every interaction

Three illustrative cases of the experience we’re building: Lumys handle conversations within an authorised scope, and your team steps in when human judgement is needed.

The connected capabilities are in development. Illustrations explain the proposed experience; no customer contact takes place here.

Before the interaction

From first interest to an appointment with context.

An interested person reaches out. Their needs and availability still need to be understood.

An adviser reviews an interested person’s profile on her laptop while the Lumy that helps understand customers, Prisma, floats beside her.
Illustrative scene · AI-generated, not a real customer

Fewer repeated questions. A useful next step for your customer and your adviser.

Customer understandingPrisma

Profile of an interested person

Looking for
Advice to choose between two options.
Still to ask
Budget and preferred day.
Proposed time
Thursday morning · not offered yet
Next step
A Lumy would offer an available time within approved rules. The customer decides whether to accept it.
How the Lumys help and what stays with people
How the Lumys help
Prisma would organise what is known. Milky would talk with the interested person to fill in what is missing and coordinate the next step.
You keep control
An appointment needs available time and the customer’s acceptance. Contact also needs permission and an enabled channel.

After the interaction

Don’t make your customer start over.

Someone needs help or is thinking of leaving. They have already explained their situation.

A customer-care agent reads a customer’s earlier conversation before writing his own reply, with the Lumy that supports customer care, Aura, beside his keyboard.
Illustrative scene · AI-generated, not a real customer

Consistent care and a clear handover when a person needs to take over.

Customer careAura

Summary that travels with the customer

Already shared
Their order arrived incomplete, and they explained it once.
Proposed next step
Send the missing item and confirm a delivery date.
Decision
Aura would continue the conversation within the authorised scope; a refund needs your team’s approval.
How the Lumys help and what stays with people
How the Lumys help
Aura keeps the context. The empathy and judgement Lumy, Sense, adds perspective, and the quality Lumy, Lumina, helps review the response against your approved rules.
You keep control
Compensation and exceptions need authorisation. Better care does not guarantee retention.

Over time

Every interaction can teach you something.

Questions keep coming back and opportunities stall. You want to understand what to change.

Two colleagues from the business review printed reports to decide what to try next, while the Lumy that turns evidence into findings, Nova, floats between them.
Illustrative scene · AI-generated, not a real customer

Evidence to improve your messages, products, services and lead strategy.

Business intelligenceNova

Finding with evidence

Observed
Several people ask whether you open later.
Source
The conversations where they asked, cited one by one.
Proposal
Try one extra evening slot.
Decision
Your team.
How the Lumys help and what stays with people
How the Lumys help
Nova connects the available evidence. Prisma adds what is known about your customers; the channel continuity Lumy, Nexo, adds channel context; and the quality Lumy, Lumina, adds your commitments.
You keep control
Insights must show their sources, coverage and uncertainty. An association is not a cause, and results are not guaranteed.